Find clear answers about the sales contract, refundable deposit protection, payment confirmation, delivery, and the 10-day Buy-Back Guarantee.
You start by choosing a vehicle from the inventory and submitting your buyer and delivery details. After that, a structured sales contract is prepared with the vehicle information, price, delivery details, and order reference so you can review the transaction before moving forward.
The goal of the process is to give you clarity first, then payment confirmation, then delivery, and finally time to inspect the vehicle after arrival.
Yes. The sales contract is designed to document the transaction clearly for the buyer. It includes the vehicle description, purchase price, registration details, freight and insurance information where applicable, and identifies the buyer and seller/agent.
The contract also states the protection and refund terms, so you can understand your position before the transaction is finalized.
Yes. According to the sales contract, the purchase funds are held as a refundable deposit until the buyer receives, inspects, and accepts the vehicle. The contract also says the money cannot be moved without written notice to the buyer and without the buyer’s written consent.
This structure is intended to keep control in the buyer’s hands during the transaction.
Yes. The sales contract says the deposit is refundable to the buyer, without charges or penalty fees, at the buyer’s request during the transaction.
It also states that, once a refund is made, the transaction and contract are cancelled, and the funds are sent back within 48 hours from the request.
Payment should only be completed after you have reviewed the contract and confirmed the payment details directly with the team.
This buyer-focused step is there to reduce risk, avoid payment errors, and make sure you are sending funds under the correct documented transaction terms.
Payment confirmation adds an extra protection layer for the buyer. It helps ensure the payment details match the contract and that the transaction is being processed under the agreed terms.
The contract and purchase flow are both built around verified payment, secure handling of funds, and transparency before delivery begins.
The contract states that delivery can be made within a maximum of 7 days after the purchase funds are secured.
Across the rest of the site, the stated operational delivery window is generally 3 to 5 business days after payment confirmation, so buyers can expect a defined delivery timeframe rather than an open-ended wait.
After delivery, the buyer has an inspection window and can check whether the vehicle matches the agreed description, documents, and condition.
Your site’s return policy and buy-back structure both use a 10-day buyer protection period, which is intended to give you time to inspect the vehicle carefully and decide whether to keep it.
The Buy-Back Guarantee is an added buyer protection program that gives you 10 days from the arrival date to request a buy-back, subject to the program terms.
The attached guarantee explains that it is meant to provide extra peace of mind if you change your mind, if the transaction falls through, or if a disclosure was missed in the Vehicle Details Page, Condition Report, or Vehicle History Report.
Based on the guarantee document, a buy-back may be requested if you change your mind, if the transaction falls through, or if something important was missed in the vehicle details, condition report, or history report.
Your return policy also supports buyer protection where the vehicle does not match the original description, has undisclosed defects or damage, shows discrepancies in condition/specifications/history, or cannot be delivered as agreed.
Under the Buy-Back Guarantee, the buyer must make the request within the 10-day period. The guarantee document says the request is initiated by email within that timeframe.
Under your return flow, the buyer should contact support with the contract details so the return or buy-back process can be reviewed and guided correctly.
Your return policy says the full purchase amount is refunded once the return is approved and confirmed.
The Buy-Back Guarantee terms are narrower: they say the refund covers the vehicle purchase price only, while fees such as transportation, payment processing fees, taxes, or reconditioning fees are not reimbursable.
Because those two documents are not identical, it is best to keep the website wording clear and avoid promising more than the active written program terms for a specific sale.
Both the contract material and the return policy point to a fast refund flow. The contract states that refunded funds are sent back within 48 hours from the request during the transaction.
The buy-back and return wording also states that, once approved, refunds are processed within 24 to 48 hours.
No. The guarantee document lists ineligible vehicles, including vehicles sold “As Is,” vehicles with duplicate V5 log books, more than 10 owners, mileage above 350,000 miles, vehicles priced above £150,000, certain heavy/specialty inventory, vehicles with structural damage, and vehicles with true miles unknown.
It also says the guarantee does not apply to lease vehicles.
The buy-back terms say the vehicle must remain in the same condition as indicated at the time of purchase, and it must not have more than 300 additional miles on the odometer.
The return policy and contract also support the idea that the vehicle should be kept in the same received condition, without new damage, while the return process is being handled.
No. The buy-back terms say the buyer must not have transferred or sold the vehicle to a third person or entity after the online purchase date if they want to remain eligible for buy-back.
The sales contract is explicit on this point: if the vehicle is not to the buyer’s satisfaction, or the buyer discovers an error in the vehicle description or vehicle documents, the buyer can refuse the vehicle at no cost.
In that case, the contract says the total price is refunded immediately by bank transfer with no deductions.
Yes. In the attached contract example, the listed documents include V5C Registration, 12 Months Warranty, MOT 1 Year, Two Sets of Keys, and Registration Plates.
This supports a buyer-first approach where the vehicle and documentation are presented as part of the documented sale package.
Yes, and you should. Buyers should contact support if they want clarification about the vehicle, the contract, payment verification, delivery timing, or the buy-back process before sending funds.
That direct contact is part of keeping the transaction clear, documented, and safe for the buyer.
Explore the inventory, review the details carefully, and continue through a purchase process built around buyer protection, contract clarity, verified payment, and delivery transparency.